(SCREAMING) Installation stops after setting up database
Tue, 19/05/2009 - 20:46
I have tried installing a number of times and different packages (Drupal, Prosepoint, Acquia) and I never get any further than the DB setup. This is confusing due to the fact that I have other sites on the same hosting account that I have installed successfully in the past.
When I change to the main url I get: Fatal error: Call to undefined function user_access() in (url, etc.) includes/theme.inc on line 1730
So, I have seen the other posts and ... tried all the fixes, I think. I am not an expert and in fact am using Prosepoint because I wanted to make my life easier.
I am on a shared server and I suspect that may be the problem. As far as I know I can't change the memory allocation on a shared server.
Does anyone have anything new on this.
Signed,
Sleepless in Miami
Tue, 19/05/2009 - 22:18
#2
Reply to reply
Hey Beng, thanx for the reply. The screaming was a joke, but I am very frustrated.
They are all drupal based.
I have all the on the same host account. I upload them myself via transmit and I don't know if the files are all intact. I suppose I could do a line by line compare with the original download. Is there some sort of program that does a compare?
I will try the host (godaddy) but they don't support Drupal even though they have it for install on their site.
I'll get back to you.
Thanx
Tue, 19/05/2009 - 23:09
#3
A candle in a sand storm - Advice from godaddy tech
I thought I'd just keep everyone up on what I'm doing.
The godaddy tech said there was a scripting error. This isn't something they help with BUT, I can get a "test script" and "plug it in" to see where the error is.
Beng, the tech said there was an error in the code somewhere. Is this from the FTP transfer? It must be, because all the versions of drupal I tried failed. But, I also went to my downloaded copy and and re-uploaded the file (theme inc.) that the error msg named. That didn't change anything.
Is the trouble in drupal core?
I will go into google-land and try to find a test script and teach myself to use it, but this is like walking through a sandstorm with a candle for light.
See ya
Tue, 19/05/2009 - 23:44
#4
To them, it will look like an
To them, it will look like an error in the script, because that's what usually produces these types of error messages. However, I will say that there isn't such an error in Drupal core, because thousands of other sites operate on it fine.
So, if there is an 'error in the script', it will be because you have corrupted files on the server. You might even have corrupted files in the copy on your desktop, and you just keeping uploading the same corrupted file to the server each time.
Also, while that error is triggered from .../includes/theme.inc line 1730, the relevant file to check is .../modules/user/user.module. Line 1730 of .../includes/theme.inc is calling a function user_access, which is defined in .../modules/user/user.module around line 482 (depending on the version you are using). Your error message indicates PHP couldn't find the function user_access.
To simplify debugging this issue, you may like to test using Drupal core, instead of ProsePoint. There should be no functional difference between the two, but stranger things have happened.
There is anecdotal evidence that some compression software programs on Windows uncompress ProsePoint/Drupal packages incorrectly. You might like to re-download the software and uncompress with either Winzip or 7-zip.
As another test, I'd suggest using FileZilla to upload the files to your hosting account. From past experience, that's a reasonable program for doing FTP's with.
Okay, it's bedtime in my part of the world. Good luck.
Wed, 20/05/2009 - 00:43
#5
Thanks
Well, as always, thanx for your input. I will try your suggestions. One thing though I switched from PP 20 to 21 and then went back to PP18 to see if that might work and got the same result. I think this indicates something but I'm not sure what. Are all my downloads getting corrupted? Are the uploads? I am on a mac by the way and I'm downloading the tar's.
I will try the 'zilla thingy.
Sleep well.
Thanx
Wed, 20/05/2009 - 02:04
#6
Hopeless
Filezilla didn't work. I don't know what to do.
Wed, 20/05/2009 - 16:52
#7
Filezilla etc
Hi
Just to try to eliminate some red herrings. I successfully installed by uploading the whole tar package with Filezilla, and then uncompressing from the server's cpanel file manager. Need to make sure you do it in absolutely the intended directory (... for me, this was public_html - I wanted my ProsePoint site to be at my web root) and then double-check the files really are there. I've noticed occasionally that if I uncompress on my client, and then upload the many many contained files, Filezilla can sometimes miss out a few, so that's why I opted to upload the whole compressed tar package.
I'm a newb and first made the mistake of editing settings.php to contain my database credentials - no need to do this (since Drupal 6 I think) - just make sure there is a settings.php (just copy the default.settings.php file and don't do anything else to it, apart from ensuring it has write permissions as per install guidelines) - the rest of the install scripts will make the edits to the file, so you don't have to do it manually.
Probably won't fix your issue, but just wanted to assure you that uploading via Filezilla definitely works!
Ropz
Wed, 20/05/2009 - 17:56
#8
You could try changing your hosting provider.
Hi,
You could try changing your hosting provider.
Or if you don't want to do that, contact me privately (through the contact form, or email if you have my email address) and let's see if I can either host for you, or install for you, for a fee.
Thu, 21/05/2009 - 05:18
#9
Another try, same outcome
I tried once again using filezilla and uploading the tarball. I'd never done this before and I had hope. I saw there were file missing from my other uploads and I thought maybe I had won. But, the exact same thing happened.
This is the error msg, again: Fatal error: Call to undefined function user_access() in ... /includes/theme.inc on line 1730.
I'm going to have a friend upload it but if that doesn't work I contact you Beng or maybe try another provider.
Thu, 21/05/2009 - 09:03
#10
Tried from another computer with no success
Wow this keeps getting better. I uploaded from a windows PC on another account and got the same result. And None of the other sites I have are working. One I put in offline mode and now I can't get into it from the admin page. There is no login, nothing. Just the front page saying its offline. How do I get into it to bring it out of maintenance mode? This is one of the worst experiences I've ever had. I did extract before uploading from the windows PC. Maybe there's corruption, but this has never been this difficult before.
I am on a linux server too.
Hi,
Firstly, if things have gotten so bad, I'd suggest taking a break, go have a walk, maybe even go sleep overnight, and then come back to this.
When you are back ...
> This is confusing due to the fact that I have other sites on the same
> hosting account that I have installed successfully in the past.
Were these Drupal-based (ie. Drupal/Acquia/ProsePoint) sites? Or some other content management system?
If a Drupal based site, did you install by FTP uploading the source code yourself, or through a control panel installer?
> When I change to the main url I get: Fatal error: Call to undefined function user_access()
> in (url, etc.) includes/theme.inc on line 1730
This is a very drastic error. It indicates something is wrong with PHP, or the source code files are incorrect (or corruped during uploading). If you are adamant that the files are okay, then I seriously think you should ask your web hosting provider - their PHP is broken.
And if that goes nowhere, try another hosting provider.
As a last resort, contact us privately and I'll see if we can host for you.