General Install Issues
Tue, 16/06/2009 - 20:51
Hi
Im a complete novice with PHP, but know my way around html and am normally able to pick up things pretty quick.
I decided to choose ProsePoint as it looks like its going to give me the functionality Im looking for in an online news resource. At the moment we are using a "news template" for blogger thats just not giving us what we are looking for and is very labour intensive to add content to. You can see it here if you want: http://kazamnews.blogspot.com
I started to install Prosepoint last night onto our 1and1 server. Its using php5 and the database is setup ok.
1. I managed to overcome the issue of the database not installing by using the proper Host Name rather than the generic localhost that is filled in by default.
2. I also managed to turn off the register_globals with a single line of text in the .htaccess file.
After that, I filled out the user form and then came across the following issue thats got me stumped...
3. The form would not go any further because the install is looking for "clean URL's". Now I understand what this is and what it's trying to do, but I have not got the slightest clue how to resolve it. All the searching on this forum and on Google gives me lots of information that means nothing to me and appears to be slightly conflicting, so I dont know which one to use (if any!). Im not sure what I did but after trying a couple of things I got a "500 Error" and I couldnt find out how to see what the actual error was.
Bearing in mind at this point that I had been trying to install for about 6 hours overnight and it was 6:30 am... I decided to leave it and grab some shuteye.
At the moment, I have uninstalled ProsePoint and am perfoming a clean install, to make sure that I have a good base to work from.
I am installing ProsePoint into the following location (if this helps?): http://www.kasstzam.com/news
Can anyone help me out with simple instructions as to how to resolve the clean url's issue so I can get this up and running?
Thanks in advance.
Richard
Tue, 16/06/2009 - 22:17
#2
Hi Beng
Thanks for the rapid
Hi Beng
Thanks for the rapid respone, great support :)
Im trying to get hold of 1and1 now, but all their Technical Support gurus have gone on a break...
I'll let you know how I get on.
Thanks again...
Tue, 16/06/2009 - 23:39
#3
One step forward...
OK, just had a marathon call to 1&1 which has proved fruitful (I think)...
The tech informed me that I had an .htaccess file in my web root that was overriding the one in the /news folder - this is where ProsePoint is installed (apparently, even though it had nothing in it apart from error redirections).
I removed the .htaccess in my root and left the one in the /news folder as is. I crossed my fingers and pressed the button to continue, and its now gone onto a new screen thats completely blank!
The address for this new screen is: http://www.kasstzam.com/news/install.php?locale=&profile=prosepoint which should be the configure site screen.
Any ideas?
Sorry for being a pain...
Wed, 17/06/2009 - 00:26
#4
No news is good news?
I increased the Memory Limit in the .htaccess file in the root and this has now appeared to give me something.
The new page is titled - Prosepoint already installed
and goes on to tell me - The following error must be resolved before you can continue the installation process:
In your ./sites/default/settings.php file you have configured Drupal to use a mysqli server, however your PHP installation currently does not support this database type
Erm, eh?
Wed, 17/06/2009 - 09:18
#5
...
Hi,
Firstly, I would suggest you need to do a full re-install somewhere down the line. It looks like a previous installation attempt created a partial database - you definitely don't want to continue building on top of that.
Secondly, that message is indicating your web hosting account doesn't have access to a mysql database. Can you check you are using PHP 5 or above? And then, please check your control panel (or ask your web host) whether your hosting account has database access.
Wed, 17/06/2009 - 20:01
#6
3rd time lucky
OK, I'll have another go. This will be the third install that Ive tried, finders crossed.
I can confirm that its a MySQL 5.0 database, but upon investigation it looks like the PHP version is only 2.6.4 ? Is that right? How can I get that up to PHP 5 or above.
Wed, 17/06/2009 - 20:51
#7
Ouch, that's really old.
PHP 2.6.4? Ouch, that's really old. I hope you're a bit mistaken, because that's definitely a problem, and I'll be surprised you even got as far as you did.
The PHP version is dependent on your server configuration so you'll have to ask your web hosting provider to change it to PHP 5 or above.
Thu, 18/06/2009 - 01:15
#8
I give up
Right, Ive been in touch with 1and1 and they have informed me that its PHP5, with a MySQL 5 database. They gave me some code to put into the .htaccess file to force it to use PHP5, which is the same code Im already using to overcome the register_globals issue ( AddType x-mapp-php5 .php ), so nothing gained there.
I've completely re-installed Prosepoint, with a brand new database, and all I can get to is the same MySQLi error above.
I'll admit defeat on this one, I have really got a clue what Im doing, Ive been up for about 3 days with this now, got a headache and just want to be rid of it. Im just fed up with going round in circles and not getting anywhere productive. Surely an install shouldnt be this hard?
Thanks for the help anyway.
Cheers...
Thu, 18/06/2009 - 10:06
#9
Most or all of your issues relate to your server.
> Surely an install shouldnt be this hard?
I agree it shouldn't, but most or all of your issues relate to the configuration of your server, and is outside of the control of ProsePoint.
After you take a bit of a break from this, you can try installing ProsePoint on your own machine to see how simple it usually is, if the computer is set up correctly. To do that, you'll have to try installing something like XAMPP on your machine.
Anyway, thanks for trying. All the best.
Hi,
Welcome to ProsePoint :)
Clean URLs depends on your server setup. It's not something that can be done with ProsePoint. You have to ask your web hosting provider to enable it. If they are using apache, clean urls is a standard feature, so they will know what to do.