PROBLEM w/ CLEAN URLS during installation
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Mon, 30/08/2010 - 15:52
i'm in the middle of a brand new installation of ProsePoint 0.35 on a new server (BlueHost). i can't get past the "Configure site" step because the installation thinks that my server does not support clean urls. according to a BlueHost tech support person and the documentation on the site, the mod_rewrite extension is already enabled by default AND mod_security is NOT running per the PP requirements. please help! thank you!
Tue, 31/08/2010 - 09:35
#2
...
Hi,
If you can log into your site, check your status report at .../admin/reports/status, and also clear your site cache.
You are likely to have a filesystems permission issue.
When I try to load the css stylesheet for your site, I get 403 Forbidden.
http://www.nsfreepress.com/prosepoint-0.35/sites/default/files/css/css_7...
Tue, 31/08/2010 - 09:44
#3
status report
this is what the report says... any guidance for how to load the css would be appreciated! thank you!
Status report
Here you can find a short overview of your site's parameters as well as any problems detected with your installation. It may be useful to copy and paste this information into support requests filed on drupal.org's support forums and project issue queues.
Status reportHere you can find a short overview of your site's parameters as well as any problems detected with your installation. It may be useful to copy and paste this information into support requests filed on drupal.org's support forums and project issue queues.
Drupal
6.19
ProsePoint
0.35
Access to update.php
Protected
Configuration file
Protected
Cron maintenance tasks
Last run 18 hours 39 min ago
You can run cron manually.
Database updates
Up to date
Date Popup requirements
The Date Popup module needs code added by the jQuery UI module. This is not yet a requirement, but soon will be, so you are encouraged to install that module as soon as possible. In the meantime, a version of the needed code is included here.
Drupal core update status
No update data available
No information is available about potential new releases for currently installed modules and themes. To check for updates, you may need to run cron or you can check manually. Please note that checking for available updates can take a long time, so please be patient.
File system
Writable (public download method)
GD library
bundled (2.0.34 compatible)
GD library
bundled (2.0.34 compatible)
ImageAPI GD Memory Limit
64M
It is highly recommended that you set you PHP memory_limit to 96M to use ImageAPI GD. A 1600x1200 images consumes ~45M of memory when decompressed and there are instances where ImageAPI GD is operating on two decompressed images at once.
MySQL database
5.1.47
PHP
5.2.13
PHP memory limit
64M
PHP register globals
Disabled
Unicode library
PHP Mbstring Extension
Update notifications
Enabled
Upload progress
Not enabled
Your server is not capable of displaying file upload progress. File upload progress requires PHP be run with mod_php and not as FastCGI.
Web server
Apache/2.2.16 (CentOS) mod_ssl/2.2.16 0.9.8l DAV/2 mod_fcgid/2.3.5 mod_auth_passthrough/2.1 FrontPage/5.0.2.2635
Tue, 31/08/2010 - 09:56
#4
...
Hi,
Your status report shows up fine, so this is some sort of filesystem permissions issue. You'd need to ask your hosting provider.
Tell them you are trying to access the link
http://www.nsfreepress.com/prosepoint-0.35/sites/default/files/css/css_7...
but their web server is returning 403 Forbidden and ask them why their web server can't serve that file.
Also, you did clear your site cache, right?
Tue, 31/08/2010 - 10:19
#5
clear site cache
is clearing the site cache the same thing as "flush all caches" in the top admin bar of prosepoint? or do you mean clearing cache for the browser?
Tue, 31/08/2010 - 10:33
#6
filesystem permissions
i am on LiveChat right now with BlueHost... they said the permissions for the default folder are incorrect. will check that now. in the meantime, i have cleared site cache via /admin/settings/performance
will keep you posted.
Tue, 31/08/2010 - 10:44
#7
permissions fixed
ok! i can see the css now. BlueHost has informed me that the "default" permissions for that path were incorrect. i changed the octal values for the folder "default" and "files." Folders should be 755 and files should be 644. do you know of anyone else who has run into this before? i wonder what i did to change the permissions?... oh well... it's working! ok. thanks for your help! now, i'm going to attempt to move my old database from the GoDaddy server to the BlueHost server. stay tuned!
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i'm on a mac and it turns out that it was the "missing" .httaccess file that was the problem... now that this is fixed, somehow my site looks like there is no CSS formatting. should i open up a separate thread? http://www.nsfreepress.com/prosepoint-0.35/
sorry for all the questions. i've been desperately trying to move my PP site from one server to another and trying to start with a brand new PP installation on the new server. and on top of all this i'm a such a newbie to all the backend stuff. thanks for your help!